Refund policy

RETURN & REFUND POLICY

Last Updated: August 2026

At Morrow Arc, every piece is thoughtfully handcrafted with attention to detail. We want you to be completely satisfied with your purchase, which is why we offer a 30-day return and refund policy for eligible orders.

30-DAY RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be in its original condition and must not show signs of misuse, modification, excessive wear, or damage caused after delivery.

FREE RETURNS

We offer free returns for eligible orders within the 30-day return period.

Please contact us before sending an item back. We will provide return instructions and any information required to complete the return.

MADE-TO-ORDER PRODUCTS

Many of our lamps and décor pieces are handmade and may be made to order.

Made-to-order pieces may require additional crafting and preparation time before shipment. Any applicable production timeframe will be provided on the product page or at the time of purchase.

Because each piece is handcrafted, slight variations in color, texture, finish, and appearance are natural characteristics of handmade products.

CUSTOM ORDERS

If a product has been customized according to your requested color, finish, dimensions, or other specifications, please review your selections carefully before placing your order.

Eligible customized products may be returned if they meet the requirements of this policy.

EXCHANGES

If you would prefer to exchange your item for another eligible product, please contact us within 30 days of delivery.

Exchanges are subject to product availability. If the replacement item has a higher price, you may be responsible for paying the difference.

REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 3–7 business days for your refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear in your account.

DAMAGED OR DEFECTIVE ITEMS

Please inspect your order when it arrives.

If your lamp or décor item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photographs of the item and its packaging.

We will review the issue and work with you to provide an appropriate solution, which may include a replacement, repair, exchange, or refund.

ITEMS THAT MAY NOT QUALIFY FOR RETURN

A return may be refused if the item has been:

- Damaged after delivery due to misuse or improper handling
- Modified or altered by the customer
- Improperly assembled or installed
- Damaged through neglect or improper care
- Returned without prior authorization

Normal variations in color, texture, finish, and handcrafted details are considered characteristics of our products and are not necessarily considered defects.

CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

Because many of our products are handcrafted or made to order, cancellation may not be possible once production has begun.

For questions regarding returns, refunds, or exchanges, please contact us:

Morrow Arc

George Casillas

Phone: (703) 300-2785

Email: georgecas979@gmail.com

Address:
6219 4th Ave
Los Angeles, CA 90043
United States

Website:
morrowarc.shop