Shipping policy

SHIPPING POLICY

Last Updated: August 2026

At Morrow Arc, every lamp and décor piece is carefully handcrafted and prepared for shipment. Because many of our products are handmade and made to order, processing times may vary depending on the selected design and availability.

1. ORDER PROCESSING

Orders are processed after payment has been successfully received.

Products that are already available in inventory are generally prepared and shipped as soon as reasonably possible.

Made-to-order and customized pieces may require additional time for crafting and preparation. Any applicable production timeframe will be provided on the product page or at the time of purchase.

2. PRODUCTION TIME

Most handmade and made-to-order pieces require additional time to craft before they are ready for shipment.

The estimated production timeframe shown on the applicable product page should be considered when placing your order.

Production times may occasionally vary due to order volume, material availability, holidays, or other circumstances.

If an unexpected delay significantly affects your order, we will make reasonable efforts to keep you informed.

3. SHIPPING CARRIER

We use reliable shipping carriers to deliver our products.

Once your order has shipped, tracking information will be provided when available so you can monitor the progress of your delivery.

4. DELIVERY TIME

Delivery time begins after your order has been completed and handed over to the shipping carrier.

Actual transit times depend on your destination, carrier operations, weather conditions, holidays, and other circumstances outside our reasonable control.

Any delivery timeframe displayed on our website is an estimate and is not a guaranteed delivery date unless explicitly stated otherwise.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before completing your purchase.

Morrow Arc is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

6. ORDER TRACKING

Once your order has shipped, tracking information will be provided when available.

You can use the tracking information to monitor your shipment until delivery.

7. DAMAGED ORDERS

Please inspect your package and product promptly after delivery.

If your lamp or décor item arrives damaged, please contact us as soon as possible with your order number and clear photographs of:

- The damaged product
- The shipping box or packaging
- Any visible damage to the packaging

This information may be required to assist with a shipping claim and determine the appropriate resolution.

8. INCORRECT OR MISSING ITEMS

If you receive an incorrect product or an item appears to be missing from your order, please contact us promptly.

Include your order number and details of the issue so we can investigate and assist you.

9. DELIVERY ATTEMPTS

Customers are responsible for being available to receive deliveries when required.

If a shipment cannot be delivered because of an incorrect address, failed delivery attempts, refusal of delivery, or other circumstances caused by the customer, additional shipping charges may apply.

10. SHIPPING DELAYS

Morrow Arc is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, holidays, transportation delays, or other unforeseen events.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.

11. MADE-TO-ORDER PRODUCTS

Certain lamps and décor pieces may be made to order.

Made-to-order products require additional crafting and preparation time before shipment. The applicable production timeframe will be communicated on the product page or at the time of purchase.

12. IN-STOCK PRODUCTS

Products currently available in inventory are generally shipped as soon as reasonably possible.

Although we aim to dispatch in-stock products promptly, processing and carrier transit times may vary.

13. INTERNATIONAL SHIPPING

If international shipping is offered for a particular product, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the product price unless explicitly stated otherwise.

Customers are responsible for understanding and paying any applicable import-related charges.

14. CONTACT US

If you have questions about shipping, tracking, delivery, or your order, please contact us:

Morrow Arc

George Casillas

Phone: (703) 300-2785

Email: georgecas979@gmail.com

Address:
6219 4th Ave
Los Angeles, CA 90043
United States

Website:
morrowarc.shop